Terms of Service

Please read these Terms of Service carefully before using the TaskNet Platform. By using the Service, the Student declares to have read, understood and fully accepted these Terms.

Article 1 — Information on the Operator

This website www.tasknet.it and the TaskNet Platform are managed by:

TaskNet SRLS Registered office: Via Carlo Prina 15, 20900 MB - REA number: 2802574 - Chamber of Commerce of Monza - VAT number: 14712240960 Fiscal code: 14712240960 Email: info@tasknet.it PEC: tasknet@pec.it

For any communication, complaint or request for assistance, the Tutor can contact TaskNet SRLS at the email address info@tasknet.it or at the PEC tasknet@pec.it. TaskNet SRLS will respond within 2 working days.

Article 2 — Definitions

For purposes of these Terms of Service, capitalized terms have the following meanings, both singular and plural:

Account means the personal profile created by the Student at the time of registration, through which they access the Service and manage their Bookings, Sessions and payments.

Service Fee indicates the fee equal to 10% of the Tutor's Fee, charged to the Student by TaskNet SRLS for the intermediation service provided by the Platform. The Service Fee is separate and distinct from the Tutor Compensation.

Compensation indicates the fee for the Session freely set by the Tutor, to which is added the Service Commission paid by the Student.

Session Confirmation means the declaration with which the Student certifies, via the Platform, that the Session took place regularly. In the absence of Session Confirmation within 24 hours of the end of the agreed time, the Session is considered automatically completed and the Compensation is transferred to the Tutor.

Consumer means the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out, pursuant to art. 3 paragraph 1 letter. a) of Legislative Decree 206/2005 (Consumer Code).

User-Generated Content means any content — including text, ratings and reviews — posted by the Student on the Platform.

Tax Document means the invoice, receipt or other tax document that the Tutor is required to issue to the Student for the teaching service provided, according to the tax regulations applicable to his/her position.

Force Majeure means any event that is unforeseeable and beyond the reasonable control of TaskNet SRLS, including but not limited to: natural disasters, network interruptions, cyber attacks, pandemics, acts of public authorities.

Group Lesson means a Session in which a minimum of 2 and a maximum of 10 Students participate at the same time, subject to individual payment by each Student of the fee per participant set by the Tutor.

Mandate with Collection Representation indicates the mandate conferred by the Tutor to TaskNet SRLS, pursuant to art. 1704 of the Civil Code, so that the latter collects the payments due from the Students in the name and on behalf of the Tutor, with a discharging effect for the Student who makes the payment to the Platform.

Lessons Package means a set of single Sessions purchased by the Student at the same time, in exchange for a discount on the unit fee freely determined by the Tutor.

Platform means the website www.tasknet.it and all the digital services connected to it, managed by TaskNet SRLS.

Booking means the Session request sent by the Student to a Tutor via the Platform, which is finalized as a service contract between the Student and the Tutor when the Tutor accepts it.

PSP means the authorized payment service provider used by the Platform for technical payment processing, currently Stripe Ireland Ltd, a regulated entity under the PSD2 Directive.

Service indicates the set of functions offered by the Platform, consisting of digital intermediation between Students and Tutors for the search, booking and payment of Teaching Sessions.

Session indicates the single teaching service provided by the Tutor to the Student, which can take place online using tools agreed independently by the parties, or in presence in the place agreed independently by the parties.

Company or TaskNet indicates TaskNet SRLS, with registered office in Via Carlo Prina 15, 20900 MB, VAT number 14712240960.

Tax withholding agent means the person required by law to make tax withholdings and payments on behalf of the income recipient. TaskNet SRLS does not act as a withholding agent for Tutors, as regulated in the Terms of Service for Tutors.

Student or User indicates the adult natural person who registers on the Platform in order to search for and book Sessions with Tutors.

Terms means these Terms of Service for Students, including all attachments, which regulate the contractual relationship between the Student and TaskNet SRLS.

Off-Platform Transaction means any agreement, payment or Session arranged directly between Student and Tutor outside of the Platform, with a Tutor known through it.

Tutor indicates the adult natural person registered on the Platform who offers tutoring, repetition or educational support services to Students in the exercise of an activity, even occasional.

Article 3 — Object and Nature of the Service

3.1 — Description of the Service

TaskNet is a digital intermediation platform that allows Students to search for Tutors, book teaching sessions and manage the related payments securely. The Service includes the provision of the technological tools necessary for searching, booking, paying and evaluating Sessions.

3.2 — Role of TaskNet

TaskNet SRLS acts exclusively as a digital intermediary between Students and Tutors. TaskNet SRLS is not part of the teaching service contract concluded between the Student and the Tutor at the time of confirmation of the Booking. TaskNet SRLS does not determine, control or supervise the content, quality, methods or results of the Sessions provided by the Tutors.

The teaching performance is provided by the Tutor under his own exclusive responsibility. The Tutor is solely responsible for the quality of the Session, its content and the issuing of the Tax Document to the Student, where due.

3.3 — Nature of the Teaching Service

The Tutor's performance constitutes an obligation of means and not of result. TaskNet SRLS does not guarantee any academic outcome, learning outcome or passing of exams as a result of the Sessions carried out.

3.4 — Methods of Conducting the Sessions

Sessions can take place:

Online: via videoconferencing or communication tools agreed independently between the Student and the Tutor. TaskNet SRLS does not provide proprietary video tools and is not responsible for the operation of the tools chosen by the parties.

In presence: in the physical location agreed independently between the Student and the Tutor. TaskNet SRLS does not supervise, does not suggest and is not responsible for the place chosen for the in-person Session or for what happens during it.

3.5 — Limitation of TaskNet's Obligations

TaskNet SRLS undertakes to keep the Platform functioning and accessible, to manage payments through the authorized PSP, and to provide the booking and communication tools between the parties. Any obligation that goes beyond what is expressly indicated in these Terms is not attributable to TaskNet SRLS.

3.6 — Recipients of the Service

The Service is aimed exclusively at natural persons of legal age residing or domiciled in Italy. The use of the Service by minors is expressly prohibited.

Article 4 — Acceptance of the Terms and Conclusion of the Contract

4.1 — Acceptance of the Terms

Use of the Service is subject to full acceptance of these Terms. Upon registration, the Student is asked to:

tick a first checkbox to accept these Terms of Service;

tick a second separate checkbox to read and accept the Privacy Policy.

Registration without acceptance of both checkboxes is not permitted. By selecting the first checkbox, the Student declares to have read, understood and fully accepted these Terms.

4.2 — Technical Phases of Conclusion of the Contract

Pursuant to art. 12 of Legislative Decree 70/2003, the technical phases for the conclusion of the framework contract between the Student and TaskNet SRLS are as follows:

The Student accesses the Platform and fills out the registration form by entering their personal data;

The Student reads these Terms of Service and the Privacy Policy;

The Student selects the two acceptance checkboxes;

The Student sends the registration form by clicking on the confirmation button;

TaskNet SRLS sends the Student an email confirming registration to the address indicated;

The framework contract between the Student and TaskNet SRLS is concluded upon completion of the registration confirmed via email.

Before sending the form, the Student can check and correct the data entered using the editing functions available in the form itself.

4.3 — Conclusion of the Service Contract with the Tutor

The teaching service contract between the Student and the Tutor is distinct from the framework contract with TaskNet SRLS and is concluded when the Tutor accepts the Booking request sent by the Student via the Platform. TaskNet SRLS is not a party to this contract.

4.4 — Archiving of the Contract

The contract concluded between the Student and TaskNet SRLS is archived by TaskNet SRLS in electronic form. The Student can access their accepted Terms at any time from their reserved area of ​​the Platform, pursuant to art. 12 paragraph 1 letter. c) of Legislative Decree 70/2003.

4.5 — Language of the Contract

These Terms of Service are drawn up in the Italian language, which constitutes the only authentic and binding version. In case of translation into other languages, the Italian version prevails in case of conflict.

4.6 — Changes to the Terms

The methods of modification of these Terms are governed by art. 22.

Article 5 — Requirements for Using the Service

5.1 — Minimum Age

The Service is reserved exclusively for natural persons who are at least 18 years of age. The use of the Service by minors is expressly prohibited. By registering on the Platform, the Student declares under his own responsibility that he is an adult.

5.2 — Truthfulness of the Declarations

The Student is responsible for the truthfulness of all information provided during registration and during use of the Service. TaskNet SRLS reserves the right to request verification of the Student's identity or age at any time and to suspend or close the Account in the event of false, inaccurate or incomplete information.

5.3 — Fraudulent Registration by a Minor

If a Student registers falsely declaring that he is an adult, the concluded contract is voidable pursuant to art. 1425 c.c. However, if the minor has maliciously concealed his minor age, he cannot assert his incapacity to the detriment of TaskNet SRLS, pursuant to art. 1426 c.c. In any case, TaskNet SRLS reserves the right to immediately close the Account.

5.4 — Ability to Act

The Student declares that he has full capacity to act and that he is not subject to any legal protection measure that limits his ability to conclude contracts.

Article 6 — Registration and Account

6.1 — Registration Procedure

To access the Service, the Student must create an Account by providing the following data:

name and surname;

Valid Email Address;

secure password.

After sending the registration form, TaskNet SRLS sends the Student a verification email to the address indicated. The Account becomes active and usable only following confirmation of the email address via the link contained in the verification email. TaskNet SRLS is not responsible for failure to receive the verification email due to causes attributable to the Student, including spam filters or incorrect email addresses.

6.2 — Double Profile

The Student can use the same email address to register as both a Student and a Tutor. The two profiles are distinct and separate within the Platform and are governed by different Terms of Service. Acceptance of these Terms concerns exclusively the Student profile.

6.3 — Uniqueness of the Account

Only one Account per profile per individual is permitted. It is forbidden to create multiple accounts for the same profile. TaskNet SRLS reserves the right to suspend or terminate duplicate Accounts.

6.4 — Truthfulness and Updating of Data

The Student undertakes to provide truthful, accurate and complete information and to keep it updated for the entire duration of the contractual relationship. In the event of a change in their data, the Student is required to promptly update them from their reserved area.

6.5 — Access Credentials

The Student is solely responsible for the custody and confidentiality of his/her access credentials. It is prohibited to give, share or transfer the credentials to third parties. TaskNet SRLS is not liable for damages resulting from unauthorized access to the Account caused by the Student's negligence in safeguarding their credentials.

6.6 — Unauthorized Access

The Student is required to immediately notify TaskNet SRLS, at the email address info@tasknet.it, of any unauthorized access to their Account or any violation of the confidentiality of their credentials of which they become aware. TaskNet SRLS will take the necessary measures as soon as possible.

6.7 — Suspension and Closure of the Account

TaskNet SRLS reserves the right to suspend or close the Student's Account in the cases provided for by art. 23 of these Terms. In the event of suspension, the Student is informed via email with an indication of the reason and the possibility of contesting the provision according to the procedure indicated in art. 20.

Article 7 — Pre-contractual information

Pursuant to art. 49 of Legislative Decree 206/2005 (Consumer Code), TaskNet SRLS provides the Student with the following information before the conclusion of any Booking.

7.1 — Characteristics of the Service

TaskNet is a digital intermediation platform that allows the Student to search for Tutors, book individual teaching sessions, lesson packages and group lessons, and manage the related payments. The specific characteristics of each Session, including subject matter, duration, method of execution and compensation, are freely determined by the Tutor and indicated on his profile page.

7.2 — Identity of the Professional

TaskNet SRLS, whose complete identification data are indicated in art. 1 of these Terms, is the entity providing the Brokerage Service. The Tutor is the person who provides the teaching service. TaskNet SRLS and the Tutor are distinct subjects with distinct responsibilities, as indicated in the art. 3.

7.3 — Total Price

The price shown to the Student on the Tutor page and in the search results is the total price including the 10% Service Fee. There are no additional costs beyond the displayed price. By way of example: if the Tutor sets a fee of €20.00, the Student will see and pay €22.00, of which €20.00 constitutes the Tutor's Fee and €2.00 the TaskNet SRLS Service Fee.

7.4 — Absence of Algorithmic Price Personalization

The price shown to the Student is never determined or personalized through automated decision-making processes based on user profiling. The price is set exclusively and freely by the Tutor, pursuant to art. 49 paragraph 1 letter. e-bis) of Legislative Decree 206/2005.

7.5 — Payment Methods

Payments are made by credit card or debit card through the authorized PSP Stripe Ireland Ltd. Card details are never stored by TaskNet SRLS. Payments in cash, bank transfer or other methods not indicated on the Platform are not accepted.

7.5-bis — Costs of the Means of Communication and Deposits

The use of the Platform does not entail additional costs for the means of remote communication, except for the internet connection costs applied by your telephone or internet operator. No deposits or financial guarantees are required from the Student.

7.6 — Performance of the Service and Complaints

The Session takes place on the date and time agreed between the Student and Tutor at the time of Booking. For any complaint relating to the Intermediation Service, the Student can contact TaskNet SRLS at the email address info@tasknet.it. TaskNet SRLS responds within 48 working hours of receiving the complaint.

7.7 — Cancellation and Refunds

The cancellation and refund conditions applicable to individual Sessions are described in detail in art. 11 of these Terms and are brought to the attention of the Student before confirming each Booking.

7.8 — Withdrawal from the Framework Contract

The Student has the right to withdraw from the framework contract with TaskNet SRLS within 14 days of registration, without the need to indicate the reason, pursuant to articles. 52 and following of Legislative Decree 206/2005. The conditions, terms and procedure for exercising the right of withdrawal are described in detail in the art. 11 of these Terms. The standard withdrawal form is available in Annex A to these Terms.

7.9 — Digital Service Guarantee

The Platform, as a digital service, is subject to the legal guarantee of conformity pursuant to articles. 135-octies and following of Legislative Decree 206/2005, introduced by Legislative Decree 173/2021. In the event of a lack of conformity of the Platform, the Student has the right to restore conformity, to a proportional reduction of the Service Commission or, in the cases provided for by law, to the termination of the framework contract. These guarantees do not extend to the Tutor's teaching performance, which is governed by art. 3.3 and art. 11 of these Terms.

7.10 — Assistance

For any request for assistance, the Student can contact TaskNet SRLS at the email address info@tasknet.it. TaskNet SRLS provides assistance exclusively in Italian.

7.11 — Duration of the Contract and Withdrawal

The framework contract between the Student and TaskNet SRLS is for an indefinite period and remains in force until terminated by one of the parties according to the methods indicated in the art. 23 of these Terms. The Student can withdraw at any time by closing their Account from their reserved area.

7.12 — Dispute Resolution

For any dispute relating to the Service, the Student may resort to the alternative dispute resolution procedures indicated in art. 20 of these Terms.

7.13 — Technical Requirements and Compatibility

The Platform is accessible via the main updated browsers (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge) on desktop and mobile devices with an internet connection. TaskNet SRLS does not guarantee full compatibility with obsolete or outdated browsers. For the Online Sessions, the Student and the Tutor use independently agreed videoconferencing tools: TaskNet SRLS is not responsible for the functioning of these tools.

Article 8 — Additional Information for the Online Market

Pursuant to art. 49-bis of Legislative Decree 206/2005, introduced by Legislative Decree 26/2023, TaskNet SRLS provides the following additional information.

8.1 — Ranking parameters

Tutors are sorted in the search results mainly based on the ratings and reviews received from Students. TaskNet SRLS guarantees that even lesser-known or recently registered Tutors have adequate visibility in the results. The following filters are available to refine your search:

matter;

city;

method of delivery (online or in person);

type of Session (individual or group);

exam code.

Positioning in search results may be influenced by the Tutor's purchase of a featured visibility function, available on the Platform for a fee and for a limited temporary period. Tutors who have activated this function are clearly identified as "Featured". in search results. Outside of this optional feature, no other payments from Tutors influence their placement in search results.

8.2 — Status of Tutors

All Tutors present on the Platform declare, under their own exclusive responsibility, to operate in the exercise of an activity, even occasional, in accordance with the provisions of the Terms of Service for Tutors. TaskNet SRLS is not responsible for false or inaccurate statements made by the Tutor during registration.

8.3 — Allocation of Responsibilities

The contractual obligations are divided as follows between TaskNet SRLS and the Tutor:

TaskNet SRLS is responsible for the digital intermediation service, the management of payments via authorized PSP and the operation of the Platform;

The Tutor is responsible for the teaching performance, its quality and content, and for issuing the Tax Document to the Student where due;

TaskNet SRLS is not responsible for the teaching performance of the Tutor, as indicated in the art. 3.2 of these Terms.

Article 9 — Operation of the Service and Reservation

9.1 — Search for a Tutor

The Student can search for Tutors available on the Platform using the filters indicated in the art. 8.1. The main information is indicated on the profile page of each Tutor, including the subject, methods of implementation, compensation including service commission, availability and evaluations received. TaskNet SRLS does not guarantee the availability of a specific Tutor at a specific time. The offer of Sessions depends exclusively on the availability indicated by the Tutor on the Platform and may change at any time without notice. The information on the Platform relating to Tutors, including prices, availability and profile descriptions, is provided by the Tutors themselves. TaskNet SRLS does not guarantee the accuracy, completeness or updating of such information and reserves the right to correct any obvious errors.

9.2 — Booking Request

The Student sends the Tutor a Booking request via the Platform, indicating the date, time and type of Session desired. Sending the Booking request does not entail any charge for the Student.

9.3 — Acceptance or Rejection by the Tutor

The Tutor can accept or refuse the Booking request up to 1 hour before the time of the Session. In case of refusal, the request lapses without any charge to the Student. If the Tutor does not respond within the indicated deadline, the Booking request will automatically lapse.

9.4 — Payment and Completion of the Reservation

Following acceptance of the request by the Tutor, the Student receives a notification via the Platform and can proceed to pay the total price including the Service Fee. The Booking is finalized and the service contract between Student and Tutor is concluded when the payment is successfully processed by the authorized PSP. TaskNet SRLS sends the Student a Booking confirmation email.

9.5 — Group lessons

For Group Lessons, the request, acceptance and payment mechanism is identical to that described in points 9.2, 9.3 and 9.4. The price indicated on the Tutor page for Group Lessons is the price per participant, including the Service Fee. If a Group Lesson does not reach the minimum number of 2 participants, the Tutor and the Student can independently agree to convert the Session into an individual lesson, without this resulting in refunds or additional charges by TaskNet SRLS.

9.6 — Lesson Packages

The Student can purchase a Lessons Package consisting of several single Sessions, booked and paid at the same time following confirmation from the Tutor. The price of the Lessons Package is freely determined by the Tutor and includes the Service Fee. The individual Sessions of the Package are organized independently between the Student and the Tutor within a reasonable time agreed between the parties, taking into account the nature and number of the Sessions purchased. For each Session of the Package, the confirmation and cancellation rules set out in the articles apply. 9.7 and 11 of these Terms. The Student can request a refund for the single Session not yet carried out by agreement with the Tutor, according to the methods indicated in the art. 11.

9.7 — Session Confirmation

At the end of each Session, the Student is required to confirm that it has taken place via the dedicated function of the Platform. In the absence of Session Confirmation within 24 hours of the end of the agreed time, the Session is considered automatically completed and the Compensation is transferred to the Tutor. If the Student does not show up for the Session without having communicated his/her absence and without having initiated any cancellation procedure within 24 hours of the end of the agreed time, the Session is considered completed anyway and the Compensation is transferred to the Tutor. The Student's right to report any disputes according to the methods set out in art. 11 of these Terms.

9.8 — Tools for Online Sessions

For online sessions, Student and Tutor independently agree on the videoconferencing tool to use. TaskNet SRLS does not provide proprietary video tools and is not responsible for the operation, availability or security of the tools chosen by the parties.

9.9 — In-person sessions

For in-person sessions, the Student and Tutor independently agree on the location. TaskNet SRLS does not supervise, does not suggest and is in no way responsible for the location chosen nor for what happens during the in-person Session.

TaskNet SRLS recommends that the Student adopt some common sense precautions for in-person Sessions:

choose public or semi-public places for first meetings, such as libraries, cafes or study spaces;

inform a trusted person of the place and time of the meeting;

verify the identity of the Tutor using the information available in the profile on the Platform before the meeting;

do not share sensitive personal data outside of what is strictly necessary for the conduct of the Session.

The recommendations referred to in this article are merely indicative in nature and do not imply any assumption of responsibility on the part of TaskNet SRLS for events that occurred during the in-person Sessions.

Article 9-bis — Recordings, Chats and Session Contents

9-bis.1 — Absence of Automatic Registration

TaskNet SRLS does not automatically record Sessions, either online or in person. TaskNet SRLS does not have access to the content of the Sessions carried out through external tools.

9-bis.2 — Registration by the Student

If the Student intends to record an online Session, he or she is required to obtain the express and prior consent of the Tutor before starting the recording. Recording a Session without the Tutor's consent is prohibited and may constitute a violation of the legislation on the protection of personal data pursuant to Regulation (EU) 2016/679 (GDPR) and the provisions of Legislative Decree 196/2003. TaskNet SRLS is not responsible for registrations made by the parties using tools external to the Platform.

9-bis.3 — Exchange of Contacts

Following confirmation of payment for the Booking, the Platform makes the respective contact details necessary to organize the Session autonomously available to the Student and the Tutor. These data are provided exclusively for purposes related to the performance of the booked Session and cannot be used for other purposes. The Student undertakes not to use the Tutor's contact details to organize Off-Platform Transactions, pursuant to the provisions of art. 15 of these Terms.

9-bis.4 — Confidentiality

The Student undertakes to keep the contents of communications and sessions with the Tutor confidential and not to disclose, reproduce or disseminate such contents to third parties without the express consent of the Tutor.

Article 10 — Payments and Collection Mandate

10.1 — Mandate with Collection Representative

The Tutor gives TaskNet SRLS, which accepts, a mandate with collection representation pursuant to art. 1704 of the Civil Code, so that TaskNet SRLS collects in the name and on behalf of the Tutor the payments due from the Students for the Sessions booked through the Platform. By virtue of this mandate, the payment made by the Student to TaskNet SRLS has an immediate release effect towards the Tutor: the Student is not required to make any further payment towards the Tutor for the Session booked and regularly paid for via the Platform.

10.2 — Technical Payment Processing

Payments are technically processed by Stripe Ireland Ltd, a payment service provider authorized under Directive (EU) 2015/2366 (PSD2). Following payment processing by Stripe Ireland Ltd, the funds are credited to the account of TaskNet SRLS, which manages them as agent of the Tutor pursuant to the mandate with collection representation pursuant to art. 10.1.

10.3 — Management of Funds

The funds paid by the Student are credited to the TaskNet SRLS current account exclusively as agent of the Tutor pursuant to art. 1704 c.c. and do not constitute TaskNet SRLS' own funds at any time. TaskNet SRLS cannot use these funds for its own purposes and is required to allocate them exclusively for transfer to the Tutor in the manner provided for in these Terms. Funds are transferred to the Tutor, net of the 5% Service Fee to be paid by the Tutor, upon the Tutor's request via the Platform, following the verified completion of the Session. The collection and transfer of funds is carried out by TaskNet SRLS as agent and does not involve any additional costs for the Student.

10.4 — Price and Service Fee

The total price charged to the Student is inclusive of the 10% Service Fee on the Tutor's Fee, as indicated on the Tutor's page and in art. 7.3 of these Terms. TaskNet SRLS issues a separate invoice or tax document to the Student for its Service Fee. The Tutor is responsible for issuing the Tax Document to the Student for his/her compensation, according to the tax regulations applicable to his/her position.

10.5 — Payment of Lesson Packages

The fee for the Lesson Packages is charged to the Student in a single payment upon completion of the Booking, according to the methods indicated in the art. 9.4. The lump sum payment covers all Sessions included in the Package.

10.6 — Accepted Payment Methods

Payments on the Platform are only accepted by credit card or debit card through Stripe Ireland Ltd. Payments by cash, bank transfer, PayPal or other methods not expressly indicated on the Platform are not accepted. TaskNet SRLS reserves the right to add additional payment methods in the future, notifying Students via the Platform.

10.7 — Payment Security

The Student's credit or debit card data is transmitted directly to Stripe Ireland Ltd in encrypted form and is never stored by TaskNet SRLS. Stripe Ireland Ltd operates in compliance with the PCI DSS (Payment Card Industry Data Security Standard). For any questions relating to payment security, the Student can consult the Stripe Ireland Ltd terms at www.stripe.com.

10.8 — Unauthorized Payments

In the event of an unauthorized charge, the Student must immediately contact TaskNet SRLS at info@tasknet.it and their banking institution or card issuer. The protections provided by Legislative Decree 11/2010 and Legislative Decree 218/2017 regarding payment services apply.

10.9 — Chargeback

In the event of a payment dispute initiated by the Student directly with their banking institution or card issuer (chargeback), TaskNet SRLS reserves the right to immediately suspend the Student's Account for the entire duration of the dispute procedure. If the chargeback is found to be unfounded or fraudulent, TaskNet SRLS reserves the right to permanently close the Account and take action to recover the disputed sums. The Student is invited to contact TaskNet SRLS at info@tasknet.it before starting any chargeback procedure, in order to allow a quick and direct resolution of the dispute.

10.10 — Ban on Off-Platform Payments

The Student is absolutely prohibited from making payments directly to the Tutor outside of the Platform for Sessions organized through it. Violation of this prohibition entails the application of the sanctions provided for in art. 15 of these Terms.

10.11 - Time of Maturation of the Right to the Tutor's Compensation

The Tutor acquires the right to request the transfer of the Compensation when the Session is completed, as a result of the Confirmation of the Session by the Student or the automatic expiry of the 24 hours referred to in art. 9.7. Before this moment, the funds remain in the account of TaskNet SRLS as agent and are not available to the Tutor.

10.12 — Negative Balance

If, following a refund already paid to the Student or a chargeback procedure concluded in favor of the Student, a negative balance is generated on the Student's Account, TaskNet SRLS reserves the right to recover the sums due by any means permitted by law, including compensation with any credits of the Student on the Platform and legal action for the recovery of the credit.

10.13 — Currency and Taxes

All prices on the Platform are expressed in Euros and include VAT where applicable. TaskNet SRLS issues an invoice or tax document for its Service Fee according to the applicable Italian tax regulations. The Student is responsible for any taxes or fiscal charges applicable in his/her country of residence in connection with the use of the Service.

Article 11 — Cancellations, Refunds and Withdrawal

11.A — Withdrawal from the Framework Contract with TaskNet

11.A.1 — Right of Withdrawal

The Student has the right to withdraw from the framework contract with TaskNet SRLS within 14 days from the date of completion of registration, without the need to indicate the reason, pursuant to articles. 52 and following of Legislative Decree 206/2005 (Consumer Code).

11.A.2 — Exercise of Withdrawal

To exercise the right of withdrawal from the framework contract, the Student can use the standard form available in Annex A to these Terms, or send any other explicit declaration of their decision to withdraw to the email address info@tasknet.it. The withdrawal is considered exercised when the communication is sent by the Student.

11.A.3 — Effects of Withdrawal from the Framework Contract

In case of withdrawal from the framework contract, TaskNet SRLS reimburses the Student for any unused credits within 14 days of receiving the notice of withdrawal, using the same payment method used by the Student for the original payment, unless otherwise agreed between the parties. Withdrawal from the framework contract entails the closure of the Account and the impossibility of accessing the Service.

11.B — Cancellation of Individual Sessions and Refunds

11.B.1 — Nature of the Cancellation Policy

The provisions of this section 11.B govern the cancellation of individual Sessions and do not constitute the exercise of the legal right of withdrawal referred to in section 11.A, which exclusively concerns the framework contract with TaskNet SRLS. The cancellation policy is an autonomous contractual rule, brought to the attention of the Student before confirming each Booking.

11.B.2 — Payment Deadline

Following acceptance of the Booking request by the Tutor, the Student has until the date and time of the Session to proceed with the payment. In the absence of payment within this deadline, the Reservation will automatically lapse without any charge to the Student and without penalties for either party.

11.B.3 — Cancellation Before Payment

The Student can cancel the Booking request at any time before proceeding with the payment without any cost, since no charge has been made.

11.B.4 — Cancellation After Payment

After making the payment, the Student can request cancellation of the Session by contacting the Tutor via the Platform. The refund is subject to acceptance of the cancellation request by the Tutor. In case of acceptance by the Tutor, TaskNet SRLS will provide a full refund of the price paid by the Student, including the Service Fee, within 7 working days of confirmation of cancellation, using the same payment method used for the original payment.

In case of non-acceptance by the Tutor, TaskNet SRLS may evaluate the request and, where reasonable, arrange for the reimbursement even in the absence of the Tutor's consent. Otherwise, the Session remains confirmed and the payment is not refunded, except in the cases of guaranteed refund referred to in art. 11.B.6.

11.B.5 — Failure to Show Up by the Student

If the Student does not show up at the Session without having communicated his/her absence and without having initiated any cancellation procedure, the Session is considered completed pursuant to art. 9.7 and the Compensation is transferred to the Tutor. In this case the Student is not entitled to any refund.

11.B.6 — Cases of Guaranteed Refund by TaskNet

In the cases listed below, TaskNet SRLS intervenes exclusively within the scope of its intermediation contract with the Student and its responsibility for the management of payments, without this intervention involving any assumption of responsibility for the merit of the Tutor's teaching performance nor modification of the qualification of TaskNet SRLS as a mere intermediary pursuant to art. 3.2 of these Terms.

TaskNet SRLS guarantees a full refund to the Student in the following cases, provided that the Student reports the problem within 24 hours of the end of the agreed time for the Session via the dedicated function of the Platform or to the email address info@tasknet.it:

• a) failure of the Tutor to show up (no-show) without justified reason;
• b) delay of the Tutor exceeding 15 minutes not communicated in advance to the Student;
• c) cancellation of the Session by the Tutor after the Student's payment;
• d) serious inappropriate or incorrect behavior of the Tutor during the Session, adequately documented;
• e) serious technical impossibility attributable to the Tutor which prevented the online Session from taking place.

TaskNet SRLS reserves the right to request from the Student documentation or useful elements to verify what has been reported. TaskNet SRLS always gives priority to direct resolution between Student and Tutor and intervenes directly only in cases where such an agreement is not achievable. The decision of TaskNet SRLS is adopted in a reasonable manner based on the information available and is communicated to the Student within 48 working hours of the report.

11.B.7 — Late Reports

Reports of problems submitted after 24 hours from the end of the agreed time for the Session do not give the right to the guaranteed refund referred to in art. 11.B.6, since the Session is considered automatically completed pursuant to art. 9.7. This remains without prejudice to the Student's right to contact TaskNet SRLS for particularly serious reports, which TaskNet SRLS will evaluate in good faith taking into account all the circumstances of the case, including any objective impossibility of the Student to make the report within the established deadlines.

11.B.8 — Cancellation of Individual Sessions of a Lesson Package

The Student may request the cancellation of a single Session not yet carried out included in a Lessons Package, by agreement with the Tutor according to the methods indicated in the art. 11.B.4. In case of acceptance by the Tutor, TaskNet SRLS will provide a proportional refund of the price of the single canceled Session. TaskNet SRLS intervenes directly in the management of cancellations of Lesson Packages only in the extreme cases indicated in the art. 11.B.6.

11.B.9 — Reimbursement Methods and Times

Refunds are always paid in full and via the same payment method used by the Student for the original payment. The crediting times depend on the banking institution or the issuer of the Student card and can take up to 7 working days from the date of approval of the refund by TaskNet SRLS.

Article 12 — Quality of the Digital Service

12.1 — TaskNet commitment

TaskNet SRLS undertakes to keep the Platform functioning, accessible and compliant with the characteristics described in these Terms. TaskNet SRLS reserves the right to carry out scheduled maintenance interventions, giving students reasonable notice where possible.

12.2 — Interruptions and Malfunctions

TaskNet SRLS does not guarantee that the Platform will be available on a continuous and uninterrupted basis. Temporary interruptions may occur due to technical, maintenance or Force Majeure reasons. In such cases TaskNet SRLS is not responsible for direct or indirect damages deriving from the temporary impossibility of accessing the Service, to the extent permitted by law.

12.3 — Legal Guarantee of the Digital Service

The Platform, as a digital service provided for consideration, is subject to the legal guarantee of conformity pursuant to articles. 135-octies and following of Legislative Decree 206/2005, introduced by Legislative Decree 173/2021. In the event of a lack of conformity of the Platform, the Student has the right to restore conformity without expense and without significant inconvenience, or, in the cases provided for by law, to a proportional reduction of the Service Commission or to the termination of the framework contract. These guarantees concern exclusively the functioning of the Platform as a digital service and do not extend to the Tutor's teaching performance.

12.4 — Updates

TaskNet SRLS reserves the right to update, modify or improve the functionality of the Platform at any time. Updates that significantly change the characteristics of the Service are communicated to Students with reasonable notice.

Article 13 — Student Obligations and Conduct

13.1 — Correct Use of the Service

The Student undertakes to use the Platform in compliance with applicable Italian and European Union law, these Terms and the principles of good faith and correctness. The Student is solely responsible for his/her actions on the Platform and the resulting consequences.

13.2 — General Prohibitions

The Student is prohibited from:

• a) provide false, inaccurate or misleading information during registration or during use of the Service;
• b) create multiple accounts for the same profile or register with other people's data;
• c) use the Platform for purposes other than those for training and personal learning provided for in these Terms;
• d) engage in incorrect, offensive, discriminatory or harmful behavior towards the Tutors or other users of the Platform;
• e) publish false, defamatory, obscene or otherwise illicit content on the Platform, including reviews that are untrue or not based on direct experience;
• f) attempt to gain unauthorized access to the systems, data or accounts of other users of the Platform;
• g) use bots, scrapers, spiders, crawlers or any other automated tool to access the Platform, collect data or interact with the Service without prior written authorization from TaskNet SRLS;
• h) reproduce, distribute, modify or commercially exploit the contents of the Platform without prior written authorization from TaskNet SRLS;
• i) use the Tutor's contact details received via the Platform for purposes other than carrying out the booked Session, including the organization of Off-Platform Transactions pursuant to art. 15;
• l) train artificial intelligence models using the contents, data or information present on the Platform.

13.3 — Consequences of Violation

Violation of the obligations referred to in this article may result, depending on the severity, in the temporary suspension or permanent closure of the Account in accordance with the methods set out in the art. 23, without prejudice to the right of TaskNet SRLS to compensation for damages suffered.

Article 14 — Academic Integrity

14.1 — Purpose of the Service

The TaskNet Service is intended exclusively for university students who intend to receive educational support, in-depth study of study subjects and preparation for exams. The Service is designed as a personal learning tool and cannot be used for purposes that violate the principles of academic integrity.

14.2 — Prohibition of Academic Fraud

The Student is absolutely prohibited from using the Service to commit academic fraud. The following constitute academic fraud, by way of example and not limited to:

• a) request the Tutor to carry out exams, tests, checks or any other form of academic evaluation on behalf of the Student;
• b) ask the Tutor to draft theses, dissertations, written papers or other academic works to be presented as their own;
• c) use the Tutor to obtain answers during ongoing exams or tests;
• d) any other conduct contrary to the disciplinary regulations and ethical codes of the university or institution to which the Student belongs.

14.3 — Student Responsibilities

The Student is solely responsible for his or her use of the Service and for the disciplinary, academic or legal consequences resulting from conduct contrary to the principles of academic integrity. TaskNet SRLS is in no way responsible for violations committed by the Student against their university or institution.

14.4 — Tutor's Right of Refusal

The Tutor has the right and duty to refuse any request that constitutes a violation of academic integrity under this article. The Tutor's refusal in such cases does not give the Student the right to any refund, except as provided for by the provisions on cancellation and refund.

14.5 — Reporting and Consequences

The Student can report to TaskNet SRLS conduct of other users that he deems contrary to the principles of academic integrity through the channels indicated in the art. 20. In the event of a confirmed violation of this article, TaskNet SRLS reserves the right to suspend or close the Student's Account pursuant to art. 23. Unused credits are refunded to the Student except in cases where the violation has caused documentable damage to TaskNet SRLS or the Tutors, in which case TaskNet SRLS may withhold the sums within the limits of the proven damage.

Article 15 — Prohibition of Off-Platform Transactions

15.1 — Definition

Off-Platform Transaction means any agreement, payment or Session organized directly between the Student and a Tutor known through the Platform, outside of the booking and payment systems of TaskNet SRLS.

15.2 — Prohibition

The Student is absolutely prohibited from organizing, requesting or completing Sessions or payments with Tutors known through the Platform outside of it. The prohibition applies for the entire duration of the contractual relationship with TaskNet SRLS and for a period of 12 months following the closure of the Account, with reference to the Tutors with whom the Student has had contact via the Platform.

15.3 — Ratio of the Prohibition

The prohibition referred to in this article is placed to protect the intermediation model of TaskNet SRLS, which supports the operating costs of the Platform through Service Commissions. Off-Platform Transactions directly damage TaskNet SRLS and compromise the sustainability of the Service to the detriment of all users.

15.4 — Consequences of Violation

In the event of a confirmed violation of this article, TaskNet SRLS reserves the right to temporarily suspend or permanently close the Student's Account pursuant to art. 23, with withholding of credits linked to the violation ascertained within the limits of the damage actually suffered and documentable by TaskNet SRLS. TaskNet SRLS also reserves the right to take action for compensation for damages suffered within the limits permitted by law.

15.5 — Reporting

TaskNet SRLS invites Students to report any requests for Off-Platform Transactions received from Tutors to the email address info@tasknet.it. Reports are treated confidentially.

Article 16 — User Content and Reviews

16.1 — Student Generated Content

The Student can publish reviews and ratings relating to the Sessions carried out with the Tutors on the Platform. The Student is solely responsible for the contents he publishes and guarantees that they are truthful, accurate and based on his own direct experience.

16.2 — Review Requirements

Reviews published by the Student must:

• a) be based exclusively on Sessions actually carried out via the Platform;
• b) be truthful and not misleading;
• c) be respectful and do not contain offensive, discriminatory or defamatory language towards the Tutor;
• d) do not contain the Tutor's personal information that is not relevant to the evaluation of the Session;
• e) not be encouraged, purchased or agreed with the Tutor or third parties.

16.3 — Verification of Reviews

Pursuant to art. 23 lett. bb-ter) of Legislative Decree 206/2005, as amended by Legislative Decree 26/2023 (Omnibus Directive), TaskNet SRLS verifies that the reviews published come exclusively from Students who have actually booked and completed a Session with the Tutor reviewed via the Platform. Reviews from Students who have not completed a Verified Session are not published.

16.4 — Visibility and Immutability

Published reviews are publicly visible on the Tutor's profile page. Once published, the review cannot be modified by the Student. The Student can request the removal of their review by contacting TaskNet SRLS at info@tasknet.it, which will evaluate the request in a reasonable and non-arbitrary way, taking into account the nature of the content and the circumstances of the case, in cases of manifest error or illicit content.

16.5 — Moderation and Removal

TaskNet SRLS reserves the right to remove or not publish reviews that violate the requirements set out in art. 16.2, communicating this to the Student with an indication of the reason. The Student can contest the removal decision via the internal complaint mechanism indicated in the art. 20.

16.6 — Illegal content reporting mechanism

Pursuant to art. 16 of Regulation (EU) 2022/2065 (DSA), anyone can report to TaskNet SRLS content on the Platform deemed to be illegal via the email address info@tasknet.it, indicating the content being reported, its location on the Platform and the reasons why it is considered illegal. TaskNet SRLS examines the report in a timely and diligent manner and communicates its reasoned decision to the reporter within 5 working days.

16.7 — Content License

By publishing a review on the Platform, the Student grants TaskNet SRLS a non-exclusive, free license to use the content published for the purposes of operating and promoting the Service, in compliance with the legislation on the protection of personal data.

16.8 — Indemnity

The Student indemnifies and holds TaskNet SRLS harmless from any claim, damage, cost or expense arising from illicit, false or defamatory content published by the Student on the Platform, including reasonable legal fees.

Article 17 — Intellectual Property

17.1 — TaskNet Rights

The Platform, software, design, logos, trademarks, texts, graphics and all other original content created by TaskNet SRLS are the exclusive property of TaskNet SRLS and are protected by copyright regulations pursuant to Law 633/1941 and by industrial property legislation pursuant to Legislative Decree 30/2005. The "TaskNet" brand is used by TaskNet SRLS and may not be reproduced, imitated or used without prior written permission.

17.2 — Student License

TaskNet SRLS grants the Student a personal, non-exclusive, non-transferable and revocable license to access and use the Platform exclusively for the purposes set out in these Terms. This license does not include the right to reproduce, distribute, modify, create derivative works or commercially exploit in any form the contents of the Platform.

17.3 — Prohibitions

The Student is prohibited from:

• a) reproduce, copy, distribute or commercially exploit any content of the Platform without prior written authorization from TaskNet SRLS;
• b) remove or alter any indication of intellectual property present on the Platform;
• c) carry out reverse engineering, decompilation or disassembly operations of the Platform software;
• d) use the contents, data or information present on the Platform to train artificial intelligence models or for any other automated processing purpose not expressly authorized by TaskNet SRLS.

17.4 — Tutor Contents

The educational contents created and shared by the Tutors during the Sessions remain the intellectual property of the Tutor who created them. TaskNet SRLS does not claim any rights on the educational contents produced by the Tutors within the Sessions.

Article 18 — TaskNet Liabilities and Limitations

18.1 — Service "as is"

The Service is provided "as is" and "as available". TaskNet SRLS does not issue any guarantee, express or implicit, regarding the continuous availability, accuracy or suitability of the Service to meet the specific needs of the Student, without prejudice to the mandatory rights of the Consumer provided for by applicable law, including those referred to in art. 12 of these Terms. TaskNet SRLS does not guarantee specific results in terms of learning, academic performance or passing exams.

18.2 — Mandatory Absolute Limits

Nothing in these Terms limits or excludes TaskNet SRLS's liability for:

• a) death or personal injury caused by willful misconduct or gross negligence of TaskNet SRLS;
• b) fraud or fraudulent statements;
• c) any other liability that cannot be excluded or limited under applicable law.

18.3 — Limitation of Liability

To the maximum extent permitted by applicable law, TaskNet SRLS's aggregate liability arising out of or in connection with these Terms or the use of the Service will be limited, for each Student, to the aggregate amount paid by them through the Service to TaskNet SRLS in the twelve months preceding the event giving rise to the liability, or, if higher, to the minimum amount that may be mandatory under applicable law.

18.4 — Exclusion of Indirect Damages

To the maximum extent permitted by law, TaskNet SRLS is not liable for indirect, consequential, incidental, special or punitive damages, including but not limited to loss of profit, loss of opportunity, loss of data or business interruption, even if the possibility of such damages has been advised.

18.5 — Extraneousness to the Teaching Performance

TaskNet SRLS is not responsible for the quality, content, accuracy or result of the teaching performance provided by the Tutor, being a mere intermediary pursuant to art. 3.2 of these Terms. TaskNet SRLS is not responsible for the Tutors' tax, contribution or declaration obligations, nor for any sanctions or disputes relating to the fees received by the Tutors.

18.6 — Responsibilities as a Hosting Provider

Pursuant to the articles. 14-16 of Legislative Decree 70/2003, TaskNet SRLS is not responsible for the contents inserted by the Tutors on the Platform, provided that it is not aware of their illegality and acts promptly to remove them as soon as it becomes aware of it.

18.7 — Force Majeure

TaskNet SRLS is not responsible for failures or delays caused by Force Majeure events. In such cases, TaskNet SRLS will notify the Students as soon as possible and will take steps to restore the Service.

18.7-bis — Links to Third Party Sites

The Platform may contain links to third-party websites or services not owned or controlled by TaskNet SRLS. TaskNet SRLS is not responsible for the content, privacy policies or practices of such websites or services. Access to third-party websites or services occurs exclusively at the discretion and risk of the Student.

18.8 — Student Indemnification

The Student indemnifies and holds harmless TaskNet SRLS, its administrators, employees and collaborators from any claim, damage, cost or expense, including reasonable legal fees, deriving from violations of these Terms, from illicit content published on the Platform or from conduct contrary to the law attributable to the Student. This indemnity does not extend to liabilities not attributable to the Student.

Article 19 — Protection of Personal Data

19.1 — Reference to the Privacy Policy

The processing of Students' personal data is governed by the TaskNet SRLS Privacy Policy, available on the Website and which forms an integral part of these Terms. The Student is invited to carefully read the Privacy Policy before using the Service.

19.2 — Data Controller

TaskNet SRLS is the Data Controller of Students' personal data pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003.

19.3 — Transmission of Data for Payment Purposes

By sending payment data, the Student authorizes TaskNet SRLS to transmit them to third-party suppliers responsible for processing payments, exclusively to manage the Booking. Payment data is processed by these providers according to their own terms and conditions and privacy policies.

19.4 — Transmission of Data to the Tutor

Following confirmation of payment for the Booking, TaskNet SRLS makes the Student's contact details available to the Tutor to the extent strictly necessary for the organization and conduct of the Session. The Student accepts this transmission as an integral part of the Intermediation Service.

19.5 — Rights of the interested party

The Student has the right to access, rectify, delete, limit the processing and bring their personal data, as well as to oppose their processing, according to the methods indicated in the Privacy Policy. To exercise these rights, the Student can contact TaskNet SRLS at the email address info@tasknet.it.

Article 20 — Dispute Resolution

20.1 — Preliminary Attempt at Amicable Resolution

In the event of a dispute relating to the Service, the Student is invited to contact TaskNet SRLS at the email address info@tasknet.it before taking any other action, describing the problem and attaching all available documentation. TaskNet SRLS will respond within 48 working hours and will make every reasonable effort to resolve the matter amicably.

20.2 — Alternative Dispute Resolution (ADR)

The Student acting as a Consumer has the right to resort to alternative dispute resolution (ADR) procedures pursuant to Directive 2013/11/EU and Legislative Decree 130/2015. The ADR bodies competent for the sector are registered in the list kept by the Ministry of Business and Made in Italy (MIMIT), which can be consulted on the institutional website of the Ministry.

20.3 — ODR platform

The Student is informed that the European platform for online dispute resolution (ODR) was definitively decommissioned on 20 July 2025 pursuant to Regulation (EU) 2024/3228 and is therefore no longer available.

20.4 — Competent Court

For Students acting as Consumers pursuant to art. 3 of Legislative Decree 206/2005, the competent court is exclusively that of the place of residence or domicile of the Consumer, pursuant to art. 66-bis of Legislative Decree 206/2005. Any clause derogating from this forum would be void pursuant to art. 33 paragraph 2 letter. u) of Legislative Decree 206/2005.

20.5 — Applicable Law

These Terms are governed by Italian law. The Student Consumer resident in Italy cannot be deprived of the mandatory protections provided by Italian law, pursuant to art. 6 of Regulation (EC) 593/2008 (Rome I).

Article 21 — Clauses Subject to Specific Approval

Pursuant to and for the purposes of art. 1341 paragraph 2 of the Civil Code, the Student declares to specifically approve the following clauses, by selecting the appropriate checkbox at the time of registration:

art. 11.B.4 — non-refundability of the Session after confirmation by the Tutor, unless agreed with the Tutor or intervention by TaskNet;

art. 13.2 lett. g) — prohibition on the use of bots, scrapers and automated tools;

art. 13.2 lett. l) — prohibition on training artificial intelligence models with the contents of the Platform;

art. 15.2 — prohibition of off-Platform transactions for 12 months following the closure of the Account;

art. 18.3 — limitation of the overall liability of TaskNet SRLS to the amount paid in the 12 months preceding the event;

art. 18.4 — exclusion of liability for indirect and consequential damages.

Application note: for Students acting as Consumers pursuant to Legislative Decree 206/2005, the specific approval referred to in this article constitutes proof of the Student's knowledge of the clauses but does not remedy any substantial imbalance of the same, which remains subject to the unfairness control pursuant to the articles. 33-36 of Legislative Decree 206/2005. The clauses referred to in this article have been calibrated so as not to cause a significant imbalance for the Student and do not fall within the hypotheses of absolute nullity referred to in art. 36 paragraph 2 of Legislative Decree 206/2005.

Article 22 — Changes to the Terms of Service

22.1 — Right of Modification

TaskNet SRLS reserves the right to modify these Terms for justified reasons, including but not limited to: regulatory adjustments, improvements to the Service, security reasons, changes to the operating model.

22.2 — Communication and Notice

The changes are communicated to the Student via email to the address indicated during registration with at least 30 days' notice of the date of entry into force. The communication clearly indicates the changes made and the date from which they will be effective.

22.3 — Acceptance and Withdrawal

If the Student does not accept the changes, he or she can withdraw from the framework contract with TaskNet SRLS before the notice expires, without penalties and with reimbursement of any unused credits, according to the methods indicated in the art. 11.A. Your continued use of the Service after the notice period expires constitutes acceptance of the changes.

22.4 — Reservations already confirmed

Changes to these Terms do not apply to Reservations already confirmed and paid for before the date of entry into force of the changes themselves.

Article 23 — Suspension and Closure of the Account

23.1 — Temporary Suspension

TaskNet SRLS may temporarily suspend the Student's Account in the following cases:

• a) reasonable suspicion of a violation of these Terms being verified;
• b) reasonable suspicion of fraudulent or abusive behavior;
• c) initiation of a chargeback procedure by the Student, for the duration of the procedure;
• d) request from the competent judicial or administrative authority;
• e) security reasons of the Platform.

The suspension is communicated to the Student via email with indication of the reason, unless impossible resulting from an order from the authority. The Student can contest the suspension by contacting TaskNet SRLS at info@tasknet.it within 15 days of communication.

23.2 — Final closure by TaskNet

TaskNet SRLS may permanently close the Student's Account in the following cases:

• a) serious or repeated breach of these Terms;
• b) confirmed academic fraud pursuant to art. 14;
• c) verified off-Platform transactions pursuant to art. 15;
• d) confirmed fraudulent chargeback;
• e) seriously offensive, discriminatory or harassing behavior towards Tutors or other users;
• f) provision of false data during registration, including fraudulent declaration of age;
• g) request from the competent judicial or administrative authority.

The closure is communicated to the Student via email with indication of the reason. In the event of permanent closure, TaskNet SRLS reimburses unused credits except in cases where the closure is the consequence of a violation that has caused documentable damage to TaskNet SRLS, within the limits of the proven damage.

23.3 — Voluntary Closure by the Student

The Student can close their Account at any time from their reserved area or by contacting TaskNet SRLS at info@tasknet.it. Voluntary closure involves the reimbursement of any unused credits within 7 working days. Reservations already confirmed and paid for remain valid until completed, unless otherwise agreed between the parties.

23.4 — Effects of Closure

Following the closure of the Account, for any reason, the Student immediately loses access to the Service. TaskNet SRLS retains the Student's data for the period required by law and the Privacy Policy. Obligations already arising before closing remain in place.

Article 24 — General Provisions

24.1 — Safeguard Clause

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable, or eliminated if not modifiable, without this affecting the validity and enforceability of the remaining provisions, pursuant to art. 1419 c.c.

24.2 — Tolerance and Renunciation

TaskNet SRLS's failure to exercise a right under these Terms, or failure to react to a violation, does not constitute a waiver of that right or of any future violations. The rights of TaskNet SRLS can be exercised at any subsequent time within the limits established by law.

24.3 — Assignment of the Contract

TaskNet SRLS may assign these Terms or the rights and obligations deriving from them to subsidiaries, affiliates or purchasers of the business unit, giving notice to the Student with adequate notice. The Student who does not accept the transfer can withdraw from the framework contract without penalties. The Student may not assign these Terms or the rights deriving from them to third parties without the prior written authorization of TaskNet SRLS.

24.4 — Communications

All formal communications between the Student and TaskNet SRLS take place via email to the addresses indicated in these Terms. The Student is required to keep the email address associated with their Account updated. TaskNet SRLS is not responsible for failure to receive communications due to an incorrect or outdated email address or anti-spam filters attributable to the Student.

24.5 — Archiving of the Contract

The contract concluded between the Student and TaskNet SRLS is archived in electronic form by TaskNet SRLS. The Student can access the accepted Terms at any time from their reserved area of ​​the Platform, pursuant to art. 12 paragraph 1 letter. c) of Legislative Decree 70/2003.

24.6 — Interpretation

In case of doubt about the interpretation of a clause of these Terms, this will be interpreted in the sense most favorable to the Consumer, pursuant to art. 35 of Legislative Decree 206/2005.

24.7 — Entire Agreement

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the Student and TaskNet SRLS in relation to the use of the Service and replace any previous agreement, understanding or communication between the parties having the same object.

24.8 — Authentic Version and Updates

The Italian version of these Terms is the only authentic and binding version. The current version is always available on the Website at www.tasknet.it. The date of the last update is indicated at the bottom of these Terms.

ANNEX A - Type of Withdrawal Form

(Annex I, Part B, Legislative Decree 206/2005 - text required by law, to be reproduced in full)

Complete and return this form only if you wish to withdraw from the contract.

— To TaskNet SRLS, Via Carlo Prina 15, 20900 MB, info@tasknet.it:

— I/We () hereby communicate () that I/we () withdraw from the contract concluded by me/us () for the provision of the following service ():

— Ordered on ()/received on ():

— Name of consumer(s):

— Address of the consumer(s):

— Signature of the consumer(s) (only if this form is notified in paper version):

— Date:

(*) Delete the unnecessary entry.